Registry Helper is not an anti-virus software. However, it is designed to delete Invalid Entries in your computer's registry which may affect system performance.

How do I re-install Registry Helper on my computer?

You can re-install Registry Helper by clicking the link below:

http://www.reghelper.com/rh/RHSetup.exe

I purchased Registry Helper but have not received my Activation Key

After you complete your purchase, you should be taken to the order confirmation web page and receive a confirmation e-mail. 

In many cases, Registry Helper automatically activates the full version of the software for you.

To determine if Registry Helper is activated, please follow these steps:

1. Open Registry Helper
     
2. Click the "About" button located at the top of the program
     
3. Examine the "Status" field. If it reads "Activated" you will see your Activation Key.

If Registry Helper is not activated, and you need your Activation Key, click here to e-mail support.

To activate Registry Helper, follow these steps:

1. Click the round green "Activate Now" button located at the top of the Registry Helper program (it appears to the left of the "About" and "Help" buttons). A screen will pop up and ask you to enter your Activation Key.
     
2. Enter your Activation Key exactly as it appears in your confirmation e-mail, then click the "Activate Now" button.

Please check your Activation Key and try re-entering it.

Make sure you are entering your Activation Key for Registry Helper and not another software product.  

1. Highlight your Activation Key with your mouse (e.g. hold down your left-mouse button then drag your mouse over your Activation Key).
     
2. Copy your Activation Key by holding down the "CTRL" key on your keyboard then press the "C" key at the same time. Alternatively, you can also copy by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Copy".
     
3. Click your mouse in the "Activation Key" field in Registry Helper.
     
4. Paste your Activation Key by holding down the "CTRL" key on your keyboard then press the "V" key at the same time. Alternatively, you can also paste by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Paste".  

The reason the green "Activate Now" button is no longer visible is because you are already activated.

To confirm that Registry Helper is activated, please follow these steps:

1. Open Registry Helper
     
2. Click the "About" button located at the top of the program
     
3. Examine the "Status" field. If it reads "Activated", the program is working in the full version mode.

If you don't see the green "Activate Now" button, and Registry Helper is not on a status of "Activated", please click here to e-mail support.

I got a message box "License Status: Unknown (End Of Term)"
  
We're sorry. We were unable to check your license status due to one of the following reasons:

1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.
     
2. If you have a firewall, it may be blocking Registry Helper from connecting to the License Server. In your firewall, please make sure "RegistryHelper.exe" is allowed access to the Internet. You may also try closing and reopening Registry Helper.

How do I stop Registry Helper from starting every time I turn on my computer?

To stop Registry Helper from automatically starting, follow these steps:

1. Click the blue button in the left-hand menu labeled "Program Settings"
     
2. Uncheck the box next to "Load Registry Helper When Windows Starts"

To use the program you will have to start it manually by double-clicking its desktop icon.

You can manually open Registry Helper by double-clicking its icon on your Windows desktop (the icon is a square red image with a white lightning strike and the name "Registry Helper" appears beneath it).

Note: If you don't see the icon on your Windows desktop, you can also open the program by doing the following:

1. Click the "Start" button located in the bottom left-hand corner of Windows
     
2. Select "All Programs" (appears directly above the "Start" button when you click it)
     
3. Select "Registry Helper" from the menu that appears
     
4. Click on "Registry Helper"

Registry Helper freezes when deleting Invalid Entries

After you run the scan, do not try to delete all the Invalid Entries at once. Instead, please do the following:

STEP 1

1. Click the blue "Scan Now" button in the left-hand menu.
     
2. Click the green "Scan" button located at the bottom of the screen.
     
3. On the "Invalid Entries Detected" page, right-click over the window that lists the Invalid Entries and click "Select None".
     
4. Check off about 30% of the Invalid Entries (you don't have to be exact).
     
5. Click the "Delete Invalid Entries" button located at the bottom of the screen.

(If your computer still freezes, repeat these steps but check off about 15% of the Invalid Entries).

STEP 2

The Invalid Entries that you *didn't* check off will automatically be added to your "Ignore List". You must remove them from your "Ignore List" so they show up in the next scan by doing the following:

1. Click the blue "Ignore List" button in the left-hand menu.
     
2. Right-click your mouse over the listing of items and choose "Select All" (this will check the box next to all the items in the list).
     
3. Click the "Delete" button at the bottom of the screen.

After you have removed the Invalid Entries from your "Ignore List", repeat the instructions in STEP 1 to delete the remaining Invalid Entries.

When you're finished deleting all the Invalid Entries, reboot your computer and do a fresh scan to make sure everything is deleted.

Registry Helper gives me a run-time error

To fix your run-time error, please uninstall Registry Helper by following these steps:

1. Click the Start button (located in the lower-left-hand corner of Windows) and select "Control Panel"
     
2. Double-click "Add or Remove Programs"
     
3. Scroll down to "Registry Helper" and click it once to highlight it
     
4. Click the "Change/Remove" button
     
5. When prompted, "Are you sure you want to completely remove Registry Helper and all of its components?" click the "Yes" button

After the uninstall is complete, reboot your computer (rebooting is an important step - please do not skip this).

Then install the latest version of Registry Helper by following these steps:

1. Click the link below to download the new software
     
        http://www.reghelper.com/rh/RHSetup.exe
     
2. When your browser prompts you with the grey download box, click the "OPEN" or "RUN" button.
     
3. The software will automatically install and open on your computer as soon as it finishes downloading.
     
4. This should fix the run-time error you experienced.

Note: You will need to enter your Activation Key and Order Number into the new software. You can find this information in your order confirmation e-mail. If you do not have your Activation Key, click here to e-mail support.

How do I uninstall Registry Helper?

To uninstall Registry Helper, follow the steps below for your operating system:

Windows XP, 2003, 2000, NT, Me, 98

1. Click the Start button (located in the lower-left-hand corner of Windows) and select "Control Panel"
     
2. Double-click "Add or Remove Programs"
     
3. Scroll down to "Registry Helper" and click it once to highlight it
     
4. Click the "Change/Remove" button
     
5. When prompted, "Are you sure you want to completely remove Registry Helper and all of its components?" click the "Yes" button
     
6. Reboot your computer

Windows Vista

1. Click the Start button (a blue circle containing the Windows logo located in the lower-left-hand corner of Windows) and select "Control Panel"
     
2. Double-click "Programs and Features"
     
3. Scroll down to "Registry Helper" and double-click it
     
4. When prompted, "Windows needs your permission to continue" click the "Continue" button
     
5. When prompted, "Are you sure you want to completely remove Registry Helper and all of its components?" click the "Yes" button
     
6. Reboot your computer

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I uninstalled Registry Helper but the program still appears after reboot

It sounds like something may have gone wrong during the uninstall process. 

To fix this problem, you need to first re-install the software, make sure the Registry Helper program is shutdown, and then uninstall the program. 

To re-install Registry Helper, follow these steps:

1. You can re-install the software by clicking the link below:
     
        http://www.reghelper.com/rh/RHSetup.exe
     
2. Once the software is installed and starts to load, immediately click on the "Stop Scan" button and close the program.
     
3. Now hold down the following three keys in this order CTRL+ALT+DEL. This will launch your "Task Manager" window.
     
4. Click on the "Processes" tab at the top of the "Task Manager".
     
5. Under the "Processes" tab, you will see a list of all running programs. Look for "RegistryHelper.exe" then do the following:
   
        a. Click it once to highlight it
     
        b. Click the "End Process" button located in the lower right-hand corner  
     
6. Close "Task Manager" by clicking the red "x" located in the upper-right-hand corner

To uninstall Registry Helper, follow the steps below for your operating system:

Windows XP, 2003, 2000, NT, Me, 98

1. Click the Start button (located in the lower-left-hand corner of Windows) and select "Control Panel"
     
2. Double-click "Add or Remove Programs"
     
3. Scroll down to "Registry Helper" and click it once to highlight it
     
4. Click the "Change/Remove" button
     
5. When prompted, "Are you sure you want to completely remove Registry Helper and all of its components?" click the "Yes" button
     
6. Reboot your computer

Windows Vista

1. Click the Start button (a blue circle containing the Windows logo located in the lower-left-hand corner of Windows) and select "Control Panel"
     
2. Double-click "Programs and Features"
     
3. Scroll down to "Registry Helper" and double-click it
     
4. When prompted, "Windows needs your permission to continue" click the "Continue" button
     
5. When prompted, "Are you sure you want to completely remove Registry Helper and all of its components?" click the "Yes" button
     
6. Reboot your computer

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I got a message that read "Administrator Privileges Required"

Your account does not have Administrator privileges on your Vista computer.

Administrator privileges are required to properly delete the detected Invalid Entries.

Please do the following:

1. If you are a home user, login to your computer using an Administrator account, then scan your computer again and complete the registry cleaning.
     
2. If you are a business user, ask your company's Systems Administrator to login to your computer using their account and complete the registry cleaning for you.

Note: If you continue to get this message, please click here to e-mail technical support.  

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Updates Questions

I got a message box "Unable To Check For Updates"

We're sorry. We were unable to check for updates due to one of the following reasons:

1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.
     
2. If you have a firewall, it may be blocking Registry Helper from connecting to the License Server. In your firewall, please make sure "RegistryHelper.exe" is allowed access to the Internet. You may also try closing and reopening Registry Helper.
     
3. We may be experiencing a temporary problem. Please try again later.  

Note: If you continue to get this message, please click here to e-mail technical support.  

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I got a message box "Unable To Automatically Check For Updates"

We attempted to automatically check for updates multiple times but could not connect to the Updates Server.

Automated checks occur when the "Activate Updates (recommended)" box is checked on the "Updates" screen.

We could not automatically check for updates due to one of the following reasons:

1. Your computer may not have been connected to the Internet recently.
   
   Note: You can manually check for updates at any time by clicking the "Updates" button located at the bottom of the left-hand menu, then clicking the "Check For Updates" button.
     
2. If you have a firewall, it may be blocking Registry Helper from connecting to the License Server. In your firewall, please make sure "RegistryHelper.exe" is allowed access to the Internet. You may also try closing and reopening Registry Helper.
     
3. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, please click here to e-mail technical support.    

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I got a message box "Unable To Install Updates"

We're sorry. We were unable to install the update due to one of the following reasons:

1. The update did not download completely.
     
2. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, please click here to e-mail technical support.  

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Ordering Questions

Where can I purchase?

You can purchase Registry Helper by clicking the link below:

http://www.reghelper.com/rh/activate.asp

We are looking forward to welcoming you as a new member.

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Can I install Registry Helper on two computers?

When you activate, you have the opportunity to purchase a second license for Registry Helper. Just select the "Additional License" option, and you will be able to use the program on two computers.

You can activate by clicking the link below:

http://www.reghelper.com/rh/activate.asp

We are looking forward to welcoming you as a new member.

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What is Activation Key Protection Service?

We will re-issue you an Activation Key in case you lose your software or need to re-download it for any reason. If you don't choose the Activation Key Protection Service, we will not re-issue your Activation Key and you will need to repurchase the software.

For example, if your computer crashes or you lose your program, you can simply e-mail us and we will send you your Activation Key at any time, for as long as your license is valid.

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When will I get my order?

After you complete your purchase, you should immediately be taken to the order confirmation web page and receive a confirmation e-mail.

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Can I use a Switch card to purchase?

We're sorry. Unfortunately, we do not accept Switch cards.

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Can I use my debit card to purchase?

Yes, you can use your debit card as long as there is a Visa or MasterCard logo on it.

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Why do I have to pay?

To use Registry Helper to detect Invalid Entries is free.

If you would like to delete any detected Invalid Entries you must activate.

You can activate by clicking the link below:

http://www.reghelper.com/rh/activate.asp

We are looking forward to welcoming you as a new member.

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How long is Registry Helper good for?

Registry Helper is a one-time investment for an entire year of unlimited use.

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